Terms and Conditions

These terms and conditions (the “Terms and Conditions”) along with the Privacy Policy (the “Privacy Policy”), provided on this website govern the use of https://prebuiltmediawalls.com/ (the “Site”). This Site is owned and operated by Pre-Built Media Walls Ltd.

By using our website, you agree that you have read and understand these Terms and Conditions along with other legal documents provided on our website and agree to abide by them at all times.

Service offered by Pre-Built Media Walls Ltd through this website

Pre-Built Media Walls Ltd offer wide selection of premium Media Walls with 2 years warranty, zero installation charges and stress-free installation within 4 hours.

We may, at our sole discretion, at any time, change the price of the products that we offer.

You shall not use our services for any illegal aims.

Product Terms and Conditions

All our products come with a 2-years warranty from the date of purchase and is only valid with products purchased from an authorized stockist. Please save your dated receipt of purchase and email it together with your claim to support@prebuiltmediawalls.com.  

A 12-month manufacturer’s guarantee is included with all our products and applies to the electric fire only. Guarantee is valid for only one year after the date of purchase.

Please get in touch with our customer service team by phoning 0330 380 7077 or sending an email to support@prebuiltmediawalls.com  if you discover any flaws during the warranty period.

If any fault was caused by improper use of the appliance, we reserve the right to reject any claim or impose a fee.

Before beginning work on a repair that is charged during the warranty period, we will let you know and, if practical, offer you a quote or fee. We may not always be able to identify which components are broken, thus the cost cannot always be calculated before the repair is carried out.

The warranty period will not be extended even if we repair or replace any product or part; instead, repaired or replaced products will only be covered for the balance of the original warranty period. The removed component or product becomes our property if we replace it with another one.

Unless we have already approved such work, we will not pay any third-party fees incurred for repairs made to the product or for the installation of parts.

Please make sure that your faulty fire is prepared for pickup on the day the new fire is installed if we send you a replacement fire as a result of a problem. No exceptions apply.

The Warranty does not apply to the following:

Damage by burglary, tampering, carelessness, abuse, ordinary wear and tear, accidents, fire, flood, explosion, lightning, storms, frost, or other inclement weather.

Damage by disregarding the manufacturer’s installation guidelines.

Any unauthorised alterations created by a third party to the goods.

Cleaning and maintenance.

If a third party installs parts or performs any other work on the product, we will not accept their payment or reimburse them unless we have approved the work in advance.

Every product or component we replace becomes our property.

This warranty is not transferable and is only for the use of the product’s original buyer. It is solely meant for home use. You must have proof of purchase in the form of a dated sales receipt in order to make a warranty claim.

Only genuine Pre-Built Media Walls Ltd spare parts may be used to service and maintain the product during the warranty period. The warranty does not apply to consumable items like glass, screens, bulbs, LED boards, ceramic logs, fuses, and batteries because they are prone to normal wear and tear. The warranty does not cover loss or damage to remote control handsets. Call our office at 0330 380 7077 to get in touch with us about ordering replacement components.

Please send an email to support@prebuiltmediawalls.com to make a warranty claim.

The Warranty does not cover the following:

Any damage that results from installing or using the product improperly, disregarding local building, fire, and safety regulations, or by not following the operation instructions.

Damage brought on by unauthorised additions, operations, or repairs.

Products damaged or made defective by improper storage.

Loss as a result of further relevant products that Pre-Built Media Walls Ltd has not provided.

Loss regarding furnishings, decor, or other household possessions.

Accidental damage.

The frame or woodwork.

Components that have been repaired or replaced are only covered for the balance of the original warranty period.

Pre-Built Media Walls Ltd will give you the necessary component for free to fix any product flaws that happen during the warranty period.

Pre-Built Media Walls Ltd shall not be liable for any special, incidental, or consequential damages, harm to persons or property, or any other consequential loss in excess of the consumer’s statutory rights under any provision of the warranty. Pre-Built Media Walls Limited Terms and Conditions of Sale cover liability on these matters.

Costs of removal and installation.

Except where prohibited by law, Pre-Built Media Walls Limited’s entire responsibility is limited to the purchase price of the items. Pre-Built Media Walls Limited retains the right to replace the defective goods or to reimburse the purchase price of the defective goods in the event of a warranty claim.

Product Installation Terms and Conditions

With the exception of the Upper Regions of Scotland and the Channel Islands, we provide installation services throughout the majority of the UK.

Installation includes the following:

  • Installation team – 2 man
  • Installation in a chosen room
  • Installation of media wall
  • TV bracket supplied and fitted
  • TV Installation
  • Disposal of packaging

Installation does not include the following:

  • Any electrical work
  • All electrical sockets must be installed by a qualified electrician and be ready to use before installation.
  • It is your obligation to make sure there are no obstacles in the installation room.
  • You are responsible for making sure our installation team has access to the building and enough parking space.
  • Before installation, any installed TVs, TV brackets, or other items must be taken out of the installation area.
  • We can only transport and install media walls on the ground floor at the delivery address due to health and safety concerns as well as to prevent property damage.
  • You must make sure that both components of the media wall will fit in your house.
  • Upon purchasing, we will give you the base unit and TV unit measurements.
  • Before installation can start, all parts must be thoroughly inspected and signed for as satisfactory.
  • Once the products are installed, we are not liable for any harm that occurs to them.
  • Your statutory rights are unaffected by our warranty.

Pre-Installation & Additional Installation Fees

  • If for any reason the media wall cannot installed due to any circumstances out of our control or any of the pre-installation steps have not been met, the customer will be required to store the media wall package and will be charged an additional installation fee.

General Website Terms and Conditions of use

Prohibited Uses and Intellectual Property

Pre-Built Media Walls Ltd grants you a non-transferable, non-exclusive, revocable license to access and use our website in accordance with this Terms and Conditions. You shall not use the website and our products and services for unlawful or prohibited purpose. You may not use the website in a way that may disable, damage, or interfere the functioning of the website.

All content present on the website includes text, code, graphics, logos, images, compilation, software used on the website (hereinafter and hereinbefore the “Content”). The Content is the property of Pre-Built Media Walls Ltd or its contractors and protected by intellectual property laws that protect such rights.

You shall not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your use of the website shall not entitle you to make any illegal and disallowed use of the Content, and in particular you shall not change proprietary rights or notices in the Content. You shall use the Content only for your personal and non-commercial use. Pre-Built Media Walls Ltd does not grant you any licenses to the intellectual property of the Company.

Disclaimer of Certain Liabilities

The information available on the website may include typographical errors or inaccuracies. Pre-Built Media Walls Ltd shall not be liable for these inaccuracies and errors.

We make no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the website. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose.

To the maximum extent permitted by the applicable law, in no event shall Pre-Built Media Walls Ltd be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the use or execution of the website in the context of the inability or delay to enjoy the website or its services, or for any Content of the website, or otherwise arising out of the use of the website, based on contract and non-contract liability or other reason.

If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.

Indemnification

You agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your use of or inability to use the website or services offered through the website, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The Company may assume the exclusive defense and you shall cooperate with the Company in asserting any available defenses.

Termination and Access Restriction

We may terminate your access and account to the website or any part at any time, without notice, in case of your violation of the Terms.

Accounts

When you create an account on our Site, you agree to the following:

  • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  • All personal information you provide to us through your account is up-to-date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

Links to Other Websites

Our Site may contain links to third party websites that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.

Limitation of Liability          

Pre-Built Media Walls Ltd shall not be liable for any damages suffered as a result of using, modifying, contributing, copying, distributing, or downloading the materials. In no event shall Pre-Built Media Walls Ltd be liable for any indirect, punitive, special, incidental, or consequential damage (including but not limited to loss of business, revenue, profits, use, data or other economic advantage), however it arises, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from this website, even if Pre-Built Media Walls Ltd has been previously advised of the possibility of such damage. You have sole responsibility for the adequate protection and backup of data and/or equipment used in connection with the website and you will not make a claim against Pre-Built Media Walls for lost data, re-run time, inaccurate output, work delays, or lost profits resulting from the use of the materials. You agree to hold Pre-Built Media Walls Ltd harmless from, and you covenant not to sue Pre-Built Media Walls for, any claims based on or related to the use of the website.

Applicable Law

These Terms and Conditions are governed by the laws of the United Kingdom.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: